Refund policy

Refund & Return Policy

We accept returns on eligible items within 7 days of delivery. To request a return or exchange, email us at info@wizardofflow.com before sending any item back.

Eligibility

  • Items must be unused, in original packaging, and not custom-made.

  • Custom or personalized items cannot be returned.

  • Sale items (including discount code purchases) are non-refundable.

  • Returns postmarked more than 7 days after delivery may be subject to a 10% restocking fee.

Refunds

Once we receive and inspect your return, we’ll notify you of approval. Refunds are issued to your original payment method within 10 business days.
Please note: We are unable to refund the payment processing fee (3% + $0.39) charged by our payment processor, and this will be deducted from your total refund. <a href="https://youtu.be/E1QBkHfChO0?si=TG5HgK23z-16btSu&t=66">can see here</a>

Exchanges

We only replace non-custom items that are defective or damaged. Contact us within 7 days of delivery for assistance.

Shipping

You are responsible for return shipping costs. Original shipping fees are non-refundable. For returns over $75, we recommend using a trackable shipping method.